After working with USPS and UPS/FedEx we have the ability to offer simple shipping. The following policies give us both equal protections. A good deal is one that’s good for everybody or it isn’t good for anybody!

Worldwide Shipping: 

All orders are calculated automatically using the USPS online calculation tool. We charge a $2.00 handling fee on all international orders for packaging costs.

Free Shipping: Free shipping is offered on all orders ($60.00 or more). Must be in the continental United States, international orders do not qualify for this. Products are shipped Priority First Class via USPS (2-5 day delivery).

When We Ship: Instock merchandise ships the same day you place an order, providing we have payment confirmation before 2 pm (Central standard time) Monday through Friday, excluding federal holidays. Most orders ship within 2-3 days. Some bulky items and illusions may require special packing; please allow an extra 24 hours to process those orders. If we get busy, your order may ship the next business day. We do not guarantee shipping or delivery times.

Delivery Times: During the checkout process, you have a choice of delivery times. Most domestic orders are delivered within 10 business days. Priority service is free on all orders. International customer orders are expedited and takes 4-10 days to reach most destinations.

Faster Shipping: We can have available items that are out of stock dropshipped by our vendors! Please contact us if you need rush-shipping.

US/Canadian Orders: Previously, Canadian customers were considered International and had to pay higher shipping than customers within the continental United States. Now, Canadian ground orders are viewed as Domestic at ExoMagic. Expedited packages are still International.

Refunds & Returns: If you are unhappy with a returnable item for any reason, please return it within thirty days from the shipped date for an exchange or credit of the purchase price less shipping, tax, and restocking fee (if applicable). Read our complete policy here!

We reserve the right to give a refund, exchange, or store credit at our sole discretion. We do not refund shipping charges, tax, customs charges, instant downloads, used, free or custom merchandise. Merchandise should be in its original packaging and in sellable condition. Up to 25% restocking fee may apply. Items shipped uninsured may not be returned if damaged!

Backorders: You will be notified if an item has suddenly become out of stock or discontinued; the balance of your order will ship immediately in most cases. You may cancel a backorder at any time!

Where We Ship: ExoMagic has a global cast of customers, but we do not ship to every country. We do not ship to any location that has a 60% or higher fraud rate. We only ship to the locations listed on our “Create Account” page. If your country isn’t listed in the drop-down box, we cannot ship you any magic!

Packaging: Packaging magic is an art form! It’s also boxes, tape, little penuts, and foam. If we can save you money by removing excess packaging from an item, we will. For instance, we may breakdown a bulky box or compress sponge balls.

Types of Service: Our primary couriers are UPS and The United States Post Office, depending on which is best for a specific order. But we do business with all couriers.

Gifts: Use the comment box during the order process to make special requests for gifts. We are not required to include a packing slip on domestic orders, but must for international orders. For your convenience, packing slips do not include prices.

International Orders: All customs duties and country taxes are your responsibility. If you require a package specially marked, please notify us in the comment box at the time you place the order. International orders may be held while we determine payment authenticity.

Definitions: A check or money order is not confirmed until it clears the bank. We cannot send single orders to multiple addresses. Your order may be drop-shipped by our vendors. Domestic orders are those placed within the United States or Canada. All other locations are considered international. Orders are shipped in a single parcel unless we decide otherwise.

Thank you for being our customer! Your continued support is what makes our awesome policies feasible. Every order allows us to bring something else to the site. Constantly improving isn’t a goal; it’s a day-to-day activity!